IT Service Desk Lead - ASO7
Location: Adelaide CBD | Flexible work arrangements
Sector: Public | Large-scale environment | Purpose-driven impact
Summary;
This role will be leading a team across an IT service desk, knowledge management and service quality for their end customers. Now this will require leading around process and ensuring that is being followed and embedded correctly. You will drive best practises also!
Company;
This role is for a government agency and working to support their IT service desk function.
What’s the role scope is;
- Lead a skilled team of analysts and coordinators
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Oversee daily IT Service Desk operations in a fast-paced, ITIL-aligned environment
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Use performance data to guide service improvements and resource planning
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Champion innovation and continuous improvement in user support
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Collaborate with key stakeholders to ensure service excellence across the organisation
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Make a measurable impact in a sector that supports community outcomes
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Has strong leadership experience in ICT support/service environments
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Thrives on solving problems, motivating teams, and improving service delivery
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Is comfortable with responsibility, autonomy, and data-driven decision making
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Brings solid ITIL knowledge and a commitment to customer-centred support
