Senior Salesforce Helpdesk Support

Harrison McMillan is seeking a Salesforce Administrator - APS6 to work with a Federal Government Department within their business solutions branch.

As a Salesforce Administrator you will support and enable users, manage data including data load and manipulation, prepare reports, and deliver using configuration. You will support ongoing minor enhancements by understanding and documenting business needs, data and/or requirements, and work with the Solution Lead to design solutions. One week out of every month there will be a need to be on-call to support P1 and P2 incidents, and critical departmental activities.

• Enable users to onboard and get the most out of the Salesforce platform and applications

• Understand the clients’ data and assist with data modelling, data quality, and creation and maintenance of accurate reports and dashboards to meet clients’ needs

• Understand the clients’ workflows and assist with enabling clients’ ability to efficiently manage their workflow while meeting compliance requirements e.g. government records classification and management

• Support clients to use outreach capabilities to effectively engage with their stakeholders

• Engage in governance processes to ensure designs are aligned to best practices and change releases meet quality assurance requirements and are approved for release

• Execute data updates in the production environment as directed by the business, ensuring strict adherence to data governance standards and obtaining all required approvals

• Support backup and restore, and disaster recovery testing and operational processes

• Perform problem and incident determination and resolution activities

• Deploy changes via Azure Dev Ops to Production based on guidance from the release team

• Review and interpret Salesforce debug logs for issue resolution and validation

• Perform PVT post deployment for Salesforce release and also participate in testing of Salesforce releases

• Familiarity with Salesforce metadata structure and its representation in Git repositories

• Exposure to sandbox environments for testing and validation.

• Interpret debug logs to support troubleshooting and quality assurance.

• 3+ years supporting Salesforce applications for level 1 and 2 support

• Salesforce certifications in one of the following - Admin / App Builder / Developer

• Experience in Salesforce Data loader / Reports / Dashboards

• Process automation using flows to improve efficiency and user experience

• Experience in Service Cloud, Experience Cloud and Public Sector Solutions

• Excellent communication

• NV1 security clearance

• Experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum

• Proven capability in managing and executing Salesforce Sandbox Refresh activities

• Experience with Salesforce seasonal platform releases

• Understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents

NV1 security clearance is required for this role.