Deliver exceptional customer service through effective communication, problem-solving, and attention to detail, ensuring a positive experience for all clients and stakeholders.
- Manage inbound and outbound customer service interactions across multiple channels
- Provide after-sales support and assist with administrative processes
- Ensure accurate data entry and documentation to maintain compliance standards
Our client is a forward-thinking organisation committed to providing high-quality services and creating sustainable solutions for its customers. With a focus on excellence, reliability, and innovation, the company prides itself on delivering exceptional results while fostering a collaborative and inclusive work environment.
Role Overview
As the Customer Service Officer, you’ll be responsible for delivering outstanding customer service and administrative support across a range of operational activities. This role involves managing customer interactions, processing data and documentation with precision, and ensuring timely and professional communication with all stakeholders.
About the Person
You are a detail-oriented, customer-focused professional who thrives in a fast-paced environment. With strong communication skills, a proactive approach, and a commitment to accuracy, you are comfortable managing multiple priorities while maintaining a positive and professional attitude.
Key Responsibilities
- Provide responsive and professional customer service via phone, email, and other channels
- Support administrative processes, including documentation and data management
- Assist in coordinating activities related to installations, assessments, and rebate programs
- Maintain accurate records and prepare reports as required
- Collaborate with internal teams to ensure smooth workflow and timely issue resolution
- Uphold confidentiality and comply with organisational policies and standards
Skills, Knowledge and Experience
- Proven experience in a customer-facing role, ideally within a call centre or similar environment
- Strong administrative skills with high attention to detail and accuracy
- Proficiency in Microsoft Office Suite and ability to quickly learn new systems
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team in a dynamic environment
- Knowledge of energy efficiency, trades, or related industries (desirable)
Culture of the Business
We value teamwork, integrity, and continuous improvement. Our workplace is collaborative and supportive, offering opportunities for professional growth and personal development. We encourage innovation and are passionate about delivering outstanding service to make a positive impact.
For more information please contact:
Elena Bacon
T: (08) 7092 1523
E: elena.bacon@harrisonmcmillan.com.au
Lazette Cahill
T: (08) 7100 1568
E: lazette.cahill@harrisonmcmillan.com.au
Please note – all applicant resumes must be submitted in Word format only
