About the Company
We are recruiting on behalf of a well-established organisation that delivers essential services to the community. This organisation is committed to safety, innovation, continuous improvement, and creating positive customer experiences.
Role Overview
As a Customer Care Centre Officer, you will be the first point of contact for customers, responding to enquiries via phone, webchat and written communication. You will provide accurate information, resolve customer issues where possible, and ensure every interaction is handled professionally and efficiently. You'll work in a fast-paced environment where teamwork, quality service and achieving performance targets are key to success.
About the Person
You are a customer-focused professional with excellent communication skills and a genuine desire to help others. You remain calm under pressure, enjoy working collaboratively, and take pride in delivering high-quality service. You are adaptable, eager to learn, and committed to maintaining accuracy while managing competing priorities.
Key Responsibilities
- Deliver exceptional customer service across phone, webchat and written channels.
- Resolve customer enquiries efficiently and aim for first contact resolution.
- Escalate complex enquiries appropriately while maintaining ownership of the customer experience.
- Accurately record customer information and maintain high data quality.
- Meet quality, productivity and customer service performance targets.
- Identify opportunities to educate customers on available services and initiatives.
- Contribute to continuous improvement by identifying more efficient ways of working.
- Work collaboratively with internal teams to achieve positive customer outcomes.
- Adhere to workplace health and safety requirements, organisational policies and compliance standards.
- Participate in a rotating roster between 6:00am and 6:00pm, with flexibility to meet operational requirements.
- Demonstrated experience delivering excellent customer service.
- Strong verbal and written communication skills.
- Ability to build positive relationships and work effectively within a team.
- Excellent attention to detail with accurate data entry skills.
- Ability to work in a fast-paced environment while maintaining quality and professionalism.
- Strong problem-solving skills and the ability to manage challenging customer interactions.
- Sound computer skills with experience using multiple systems and applications.
- Ability to adapt to change and contribute to a culture of continuous improvement.
For more information, please contact Tammy Anderson on 0485 041 023
