– Level 2 IT Support | Windows, O365, Hardware/Software
– Engage with Executive layer | Critical Thinking & Problem Solving
– Government Role | Full Driver's License Required
– 5 days a week onsite role.
Summary;
Provide proactive and professional Level 2 technical support across hardware, software, and corporate systems. This role offers the opportunity to work closely with senior executives while contributing to strategic ICT service delivery and continuous improvement across a large and dynamic organisation.
Company;
Join a government organisation focused on delivering essential public services. With a strong emphasis on operational efficiency and stakeholder satisfaction, the ICT function is critical in supporting business outcomes through innovative and reliable technology solutions.
Role Overview;
You will be responsible for providing responsive and effective technical support to staff, applying ITIL principles to manage incidents, problems, and service requests. Working across multiple platforms and devices, you will maintain a strong customer service approach while collaborating with cross-functional ICT teams and third-party vendors.
What they are looking for;
You are a critical thinker with strong communication skills and the ability to troubleshoot and resolve technical issues across various technologies. Your professional approach enables you to confidently support executives and deliver quality outcomes in a high-volume, stakeholder-focused environment. Key Responsibilities
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Deliver Level 2 support for Office365, Windows OS, smartphones, AV systems, and end-user hardware.
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Apply ITIL-based practices in incident, problem, and request management.
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Liaise with internal ICT teams and vendors to resolve technical issues and improve service outcomes.
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Maintain high standards of customer service and ensure users are kept informed throughout resolution processes.
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Contribute to change management, training, and support documentation.
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Develop strong relationships with stakeholders to support effective communication and service delivery.
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Maintain a safe workplace by reporting hazards and incidents.
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Experience providing remote and in-person ICT support in a corporate or government setting.
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Solid understanding of the ITIL framework, particularly in incident and problem management.
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Strong problem-solving skills and the ability to manage competing priorities.
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Knowledge of Office365, Windows OS, mobile devices, and AV systems.
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Excellent communication and stakeholder engagement skills.
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Commitment to continuous improvement and innovation in ICT service delivery.
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Valid driver’s licence required.
Work within a values-led government environment that champions collaboration, accountability, and service excellence. You’ll be supported by a team that encourages innovation and career growth in a role that makes a tangible impact on community services.
If this sounds like your next opportunity, we encourage you to apply today!
