Community Coordinator

Are you caring, compassionate and looking for more than just a job? At Kalyra, we’re a community, a family and a choice to make a positive impact in people’s lives.

For more than 130 years, our dedicated team has been supporting South Australians to enjoy life as they age. As a Community Coordinator, you’ll be right at the heart of our impact. You’ll see the difference you make in every moment, big and small, and enjoy plenty of variety and the flexibility to fit your lifestyle. Be welcomed by a good-hearted and values-driven team that supports you through every challenge and win.

As a valued member of our Southern Region Help at Home team, you will empower older people in our communities to live life the way they choose.

You have the following key areas of responsibility:? 

• Relationship Management?- ?Maintain accessible and open lines of communication, professionally manage complaints, and collaborate across functions to understand and meet our clients' needs. 

• Service Offering - ?Have in depth knowledge of Kalyra's products and services, identifying comprehensive referral opportunities for customers. 

• Customer Experience - ?Enhance client "Quality of Life" by completing initial paperwork for Consultant team assessments. 

• Case Management - ? Identify key support areas, create comprehensive plans, and ensure all aspects of care are considered. 

This role primarily supports clients in Victor Harbor, with a regular requirement to work from the Victor office approximately one day per week. The position is based at our brand-new office on Beach Road, Christies Beach — just steps from the ocean and close to shops and takeaway options — with the potential to support clients across the broader southern region as needed. We’re seeking a flexible individual who can adapt to changing client needs across multiple locations.

You are a team player with strong administration and Microsoft Excel/Word skills, committed to quality service and continuous improvement. You excel in multitasking, possess excellent customer service skills, and have experience in aged care, demonstrating proficiency in various software applications.

You’ll also need: 

• Certificate III or higher in Aged Care, Community Services, or a related field; Certificate IV is desirable.

• Current driver's license

• A National Police Check (or willingness to obtain one)

• 3 x COVID-19 vaccinations and annual influenza vaccination

• Current First Aid and CPR accreditation

At Kalyra, we’re committed to making lives better - and that includes yours. More than a team, we’re a family where you’ll always find a listening ear and support when you need it. You’ll also be empowered by genuine leaders who help you create the life and career you want, with ongoing training and opportunities to progress.

On top of that, here are just some of the tangible benefits you’ll find at Kalyra:

• Flexible, family-friendly working arrangements — including the ability to work from home one day per week.

• Choice of a fully maintained company vehicle or a vehicle allowance.

• Smartphone (company-provided work phone)

• Increased take-home pay by up to $15,899 with salary packaging, plus a tax- free meal and entertainment card worth up to $2,650

• Annual “thank you” dinner, plus an end-of-year celebration with a gift of appreciation

• Employee assistance and wellbeing programs, including confidential counselling, and free vaccinations