This values-driven Local Government organisation committed to community, innovation, and collaboration. In this role, you’ll have the opportunity to make a tangible impact on the region, contributing to projects and services that directly support and uplift the local community.
We offer a supportive and inclusive workplace where professional development, learning, and continuous improvement are actively encouraged. Our team values creativity, resilience, and forward-thinking solutions, providing a platform for career growth while delivering meaningful and rewarding outcomes.
Enjoy a balanced lifestyle in a region known for its natural beauty, vibrant culture, and strong sense of community, all while working in a progressive, people focused organisation.
Role Overview
Reporting to the Manager Information Services & Technology , the role of Business Analyst – Business Applications, will play a key role in supporting, maintaining, and enhancing enterprise business systems across the organisation. You will partner with stakeholders to analyse business processes, identify optimisation opportunities, and ensure applications are functioning effectively, securely, and in alignment with strategic goals.
This role offers a blend of application support, business improvement, project involvement, stakeholder engagement and system administration across both on-premises and cloud environments.
Key Responsibilities
- Analyse and map complex business processes to define opportunities for system, data, and workflow optimisation.
- Produce functional and technical specifications that translate business needs into actionable requirements for data/ERP migration.
- Drive change management activities to ensure effective adoption of new systems, processes, and technologies across the organisation.
- Deliver expert technical and end-user support for enterprise applications, ensuring rapid incident resolution and sustained system performance.
- Plan, implement, and maintain business critical applications across environments to underpin seamless migration and operations.
- Lead system testing, UAT coordination, and release management to guarantee controlled, high-quality deployments.
- Advise project teams on application and data flow impacts, ensuring a structured and effective operational transition.
- Strengthen data integrity, reporting accuracy, and system usability, contributing to dashboards, analytics, and decision-support tools.
- Develop and maintain comprehensive user documentation, SOPs, training materials, and knowledge base content to support consistent system use.
- Oversee application configuration, security, user administration, and continuous improvement activities in alignment with organisational and project standards.
Essential Skills and Experience
- Exceptional communication and presentation skills, with the confidence and clarity to influence stakeholders at all levels and across diverse backgrounds to drive meaningful outcomes.
- Strong interpersonal acumen, enabling the development of productive, trust-based relationships that align customer needs and expectations with organisational objectives.
- Proven ability to operate effectively within team environments, engaging and influencing others through clear, persuasive and professionally delivered communication.
- Demonstrated success in leading initiatives that apply innovative software solutions to elevate customer experience and deliver measurable business improvement.
- Extensive experience in the operation, support and administration of enterprise software systems, including the design and development of tailored business solutions via internal teams and external partners.
- Highly organised, with the capability to prioritise, coordinate and manage workload efficiently, consistently delivering high quality outputs within agreed timeframes.
- Solid understanding of relevant government legislation, policies and frameworks, and their practical implications for ICT operations, governance and service delivery.
For more information, please contact John-Paul Joubeir on (08) 7092 1867 or John-Paul.Joubeir@harrisonmcmillan.com.au
