- Support technology that enables frontline policing operations.
- Provide expert support across desktops, mobiles and devices.
- Join a team delivering critical ICT services across SAPOL.
About the Company
The Information Systems and Technology (IS&T) Service supports the frontline policing and corporate operations of SAPOL through the provision of ICT infrastructure and communication platforms, operational software applications, and support services. The Service is responsible for driving the ongoing evolution of ICT capability across SAPOL, through the delivery of high-quality ICT change programs. The Service is structured across four core pillars: Strategy, Innovation and Engagement; Program Delivery; Operational Services; and Security and Assurance. The Service extends from traditional ICT services to encompass a specialist radio and technology capability, including laser and radar calibration services.
The Customer Service Branch is part of the Operational Services stream and provides a range of services to assist all SAPOL staff effectively undertake their role. The Branch provides an efficient customer interface, ensuring users problems are resolved, or assigned to the appropriate area within IS&T for resolution. The Branch provides equipment such as computers, radios and other devices for SAPOL. The Branch provides support to users of operational applications and technology.
Role Overview
The Senior Desktop Support Officer is responsible for contributing to the acquisition, provision, installation and expert technical support of hardware and software relating to end user devices including desktop and laptop computers, peripherals, licensed applications and mobile devices. The Desktop Support Officer works closely with other team members to provide a quality IS&T service to SAPOL.
Essential Requirements
- Experience in the provision and support of desktop hardware, software and peripherals.
- Demonstrated knowledge of current end user devices and technology required to undertake modern policing activities.
- Ability to adapt to new and changing technology and understand and apply new technology concepts.
- Knowledge of Government procurement practices and practical experience undertaking procurement activities.
- Understanding and practical experience working in a SDLC or ITIL environment
- Sound oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Special Conditions
- The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
- The incumbent may be assigned to other duties at this remuneration level or equivalent.
- Some out of hours work and intra/interstate travel may be required.
- The incumbent is required to participate in SAPOL’s iEngage program.
Fixed term contract, 12 months
Salary
ASO5 - $92,122 - $102,456 per annum.
For more information please contact:
Regan Fathers
0468 078 745
Regan.fathers@harrisonmcmillan.com.au
Applicants must submit a covering letter addressing the essential minimum requirements of the role outlined in the Position Information Document, a current resume and the contact information of three referees including your current line manager.
Applicants external to SAPOL must complete an RF2099 Pre-Employment Declaration Form and submit this with their application.
South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.
Applications close: 04/08/2026 at 5:00PM
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss flexible working arrangements for this role.
