Senior Technical Consultant
Location:
Adelaide, SA (On-site)
Employment Type:
Permanent
Position Summary
The Senior Technical Consultant plays a critical role in delivering advanced technical support and infrastructure solutions to clients. This position requires deep technical expertise, strong problem-solving abilities, and the capability to communicate complex concepts clearly to both technical and non-technical stakeholders.
As a senior member of the team, the role acts as an escalation point for complex issues, mentors junior engineers, and contributes to continuous improvement initiatives. The Senior Technical Consultant works collaboratively with internal teams, clients, and external vendors to design, implement, and maintain high-quality IT solutions that enhance client environments and service delivery outcomes.
Key Responsibilities
Technical Support & Troubleshooting
- Provide advanced technical support and guidance to users and key stakeholders.
- Diagnose and resolve complex hardware, software, and network issues across diverse environments.
- Act as an escalation point for high-impact or priority incidents, assessing severity and coordinating resolution efforts.
Client Engagement & Solution Delivery
- Communicate effectively with clients to understand requirements and deliver appropriate technical solutions.
- Contribute to the implementation and improvement of client IT systems and infrastructure.
- Collaborate with internal teams and vendor specialists to resolve complex technical challenges.
Team Leadership & Mentoring
- Mentor and support junior engineers, guiding troubleshooting approaches and promoting best practices.
- Provide constructive feedback to management on team capability, skill gaps, and development opportunities.
- Foster a culture of accountability, learning, and excellence within the technical team.
Documentation & Process Improvement
- Maintain accurate records of time, support activities, and resolutions within PSA tools.
- Champion a documentation-first approach, ensuring comprehensive and high-quality technical documentation is created and maintained.
- Identify and drive opportunities to improve, streamline, or automate service delivery processes.
Continuous Improvement & Innovation
- Contribute to the organisation’s continual improvement cycle by identifying areas for optimisation.
- Collaborate with project teams to implement process, system, and service improvements.
- Stay up to date with emerging technologies, industry trends, and best practices to enhance service delivery.
Vendor & Stakeholder Management
- Manage and coordinate with external vendors and service providers to resolve issues outside internal support scope.
- Build effective relationships with clients and technology partners to support successful outcomes.
Experience & Qualifications
Essential
- Minimum 5+ years’ experience in a Senior Technical Consultant or similar role.
- Demonstrated experience delivering high-level technical support in a client-facing environment.
- Strong analytical, troubleshooting, and problem-solving skills.
Technical Expertise
- Advanced knowledge of:
- Windows Operating Systems
- Active Directory and Microsoft Entra ID
- Cloud platforms (Microsoft 365, Azure, AWS, or Google Cloud)
- Strong networking knowledge, with exposure to enterprise-grade solutions (e.g. Fortinet, Check Point, Cisco).
- Experience working with business IT systems, infrastructure, and associated hardware/software.
Tools & Practices
- Proven experience using PSA tools with accurate time tracking and activity logging.
- Strong documentation skills with the ability to produce clear, usable technical documentation.
Capabilities & Attributes
- Excellent interpersonal, verbal, and written communication skills.
- Strong customer service orientation with the ability to build trusted relationships.
- Ability to prioritise and manage multiple complex issues under pressure.
- Proactive mindset with a focus on continuous improvement and innovation.
- Strong leadership and mentoring capabilities.
Why Join Us?
- Work with a collaborative and high-performing technical team.
- Opportunity to influence service delivery standards and technical direction.
- Exposure to diverse client environments and modern technology stacks.
- Be part of a culture that values continuous improvement, learning, and excellence.
