InterIntra is a leading managed services and technology consulting provider delivering IT support, cloud, infrastructure and cyber security solutions to organisations across Australia. Through sustained growth and an expanding national client base, InterIntra now supports more than 5,000 end users and provides around-the-clock services to businesses that rely on secure, resilient and high-performing technology environments.
As part of its continued growth, InterIntra is strengthening its presence in Brisbane to support increasing demand from clients throughout Queensland. This investment represents an important step in the company's long-term strategy and creates an opportunity for experienced technology professionals to join the business during an exciting stage of growth.
The Brisbane team will work closely with existing national teams while building strong local client relationships and delivering the high level of service InterIntra has become known for. Joining at this stage offers the opportunity to contribute to the development of local capability while being backed by an established and successful national business.
With a strong focus on customer service, technical excellence and continuous improvement, InterIntra prides itself on creating a collaborative environment where employees are empowered to solve problems, share knowledge and make a genuine impact for clients.
Role Overview
The Senior Technical Consultant plays a key role in delivering technical expertise, trusted advice and exceptional service outcomes to InterIntra's clients. Working across a diverse range of customer environments, you will diagnose and resolve complex technical issues, provide strategic guidance and identify opportunities to improve stability, performance and security.
Acting as a senior escalation point, you will work closely with engineers, client stakeholders and third-party vendors to ensure issues are managed effectively and resolved efficiently. Beyond technical delivery, this role will contribute to the ongoing growth and development of the Brisbane team, providing mentorship, sharing knowledge and supporting less experienced engineers.
This opportunity will suit a technically strong consultant who enjoys balancing hands-on problem solving with relationship building, mentoring and continuous improvement. You'll thrive in an environment where no two days are the same and where your expertise is valued across both client engagements and internal capability development.
Key Responsibilities
- Demonstrated experience providing senior-level technical support across infrastructure, cloud, network and end-user environments.
- Strong troubleshooting and problem-solving skills, with the ability to manage complex technical incidents through to resolution.
- Experience acting as an escalation point for support teams and providing technical guidance to engineers.
- Proven ability to build and maintain strong relationships with clients, stakeholders and third-party vendors.
- Strong knowledge of Microsoft technologies and modern IT environments, including cloud-based platforms and hybrid infrastructure.
- Experience supporting and improving operational processes, documentation standards and service delivery practices.
- Ability to identify opportunities for continuous improvement and contribute to the optimisation of client environments.
- Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Experience mentoring and supporting junior team members to develop their technical capability and confidence.
- A customer-focused approach with a commitment to delivering high-quality outcomes and exceptional service.
