6 Month contract
Adelaide based
About the Company
This opportunity is with a local Council organisation, supporting a large and diverse workforce of approximately 500 staff across 14 sites. The environment is dynamic, with a broad and complex IT landscape that includes over 90 applications, requiring adaptable and proactive IT support professionals.
Role Overview
We are seeking a hands-on ICT Help Desk Support professional who is confident across both Level 1 and Level 2 troubleshooting. This role is ideal for someone who thrives in a fast-paced environment and can quickly integrate into an established team.
In addition to day-to-day support, you will play a key role in upcoming technology projects, including a mobile device rollout and a laptop deployment scheduled for the next financial year. This is a great opportunity to contribute to impactful IT initiatives while supporting a wide user base.
Key Responsibilities
- Provide Level 1 and Level 2 technical support across a broad user base
- Troubleshoot hardware, software, and network-related issues
- Deliver remote support across multiple sites
- Support and maintain a large application environment (90+ applications)
- Assist with device provisioning, laptop imaging, and deployment activities
- Support Mobile Device Management (MDM) environments
- Provide end-user support during rollout projects (mobile devices and laptops)
- Participate in an on-call roster
- Provide occasional after-hours support for IT/AV during Council meetings
Skills, Knowledge and Experience
- Proven experience in Level 1 and Level 2 IT support roles
- Strong troubleshooting and problem-solving skills across diverse environments
- Excellent communication and customer service skills
- Experience supporting multi-site organisations (remote support)
- Familiarity with device provisioning, MDM, and laptop imaging
- Ability to manage a high-volume support workload
- Flexible and reliable, with availability for on-call and occasional after-hours work
- Ability to quickly adapt and “hit the ground running
For more information, please contact Neetu Singh at neetu.singh@harrisonmcmillan.com.au or 08 7160 3750.
