- Adelaide based
About the Business
A leading Australian research university with a global reputation for excellence in education and innovation.
About the Role
- Deliver Level 2 IT support for staff (including VIPs) and students for desktop and AV equipment; escalate to Level 3 if needed.
- Guide users in resolving hardware, software, and device issues.
- Keep users informed on incident/request progress via ServiceNow; escalate when necessary.
- Follow ITDS procedures to ensure compliance in all support tasks.
- Ensure high-quality customer service through technical support.
- Maintain professionalism and composure when interacting with university members.
- Perform operational support and maintenance for desktop and AV systems.
- Provide training and support on AV conferencing tools to stakeholders.
- Identify recurring issues and implement long-term fixes.
- Offer in-person technical support for VIP events, presentations, and conferences.
You’ll Succeed If You Have:
- Previous experience as a Desktop Support Technician
- Certifications or professional training in Microsoft, Apple, and ServiceNow platforms.
- Demonstrated ability to troubleshoot and resolve diverse technical issues across desktops, laptops, peripherals, mobile devices, and related software.
- Proactively seeks opportunities for growth through ongoing learning and professional development.
- Proven ability to collaborate and contribute effectively within a team setting.
- A self-starter attitude — motivated, proactive, and eager to learn and grow
For more information, please contact Neetu Singh on 08 7160 3750
Please note – all applicant resumes must be submitted in Word format only.
