Our Values – Bold and Brave, Open and Curious, Connected and Inclusive.
We build connected and thriving communities with a team of over 220 staff and volunteers. For 140 years, we’ve been walking alongside people to create positive futures and lead independent lives they are proud of. We deliver services in Aged Care, Children & Family, Financial Health, Mental Health, NDIS, and childcare.
At UCWB, we celebrate the power of difference and the strength that harnessing our differences creates. We value the experience and expertise of people from all cultures, ages, spiritualties, disabilities, genders, sexualities, thinking patterns, caring status, bodies and backgrounds. We are committed to action that makes our organisation and the wider community welcoming, safe and inclusive.
We are seeking two Commonwealth Home Support Program Support Officers to join the team on a casual basis, working full-time hours (38 hours per week) for an initial 3-month period.
This is a primarily office-based role located in Bowden, with occasional travel required (approximately 2 days per week) to meet with customers face-to-face. Working hours are Monday to Friday, 9:00am to 5:00pm.
In this role, you will provide customer-focused administrative support to clients accessing the Commonwealth Home Support Program (CHSP), ensuring a smooth onboarding process and ongoing positive customer experience.
Your key responsibilities will include:
- Providing high-quality customer service to CHSP clients via phone and email
- Supporting onboarding and annual reviews for new and existing customers
- Managing customer enquiries and resolving issues in a timely manner
- Maintaining accurate records and documentation in line with compliance requirements
- Coordinating services and liaising with internal and external stakeholders
- Conducting occasional face-to-face customer visits
You have a strong customer service mindset and enjoy supporting people through clear communication and organisation. You’re confident managing phone-based enquiries while also handling administrative tasks with accuracy and attention to detail.
This role suits individuals with a background in customer service or administration, including those currently studying or returning to the workforce.
You will also have:
- Previous experience in customer service, administration, or similar roles
- Strong communication skills, both written and verbal
- High attention to detail and ability to manage multiple tasks
- Confidence using Microsoft Office and computer systems
- Ability to follow processes and maintain accurate records
- Current Driver’s Licence
- Willingness to complete a National Police Check and Working With Children Check
- Full working rights in Australia
- Availability to work full-time hours (38 hours per week)
- Casual contract with full-time 38 hours (approx. 3 - month assignment)
- $48.31 per hour (SCHADS Award Level 3)
- Monday to Friday, 9:00am – 5:00pm
- Office-based role with occasional travel
- Supportive team environment with structured onboarding
- Opportunity to gain experience in the aged care/community sector
To apply, click the ‘Apply’ button and follow the prompts, include a cover letter ¤nt resume.
Applications close: 5pm, 12 May 2026.
To apply, click the ‘Apply’ button and follow the prompts, include a cover letter ¤nt resume.
For further enquiries about this opportunity, please contact the team on (08) 7092 6466 or via email at ariel.winters@harrisonmcmillan.com.au
