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Service Desk Team Leader – Night Shift

Contract
Adelaide
  • Full time role, 3 month contract with views to 12 month extension
  • Manage and motivate a small Service Desk team
  • Adelaide CBD location. Start end of October or Early November.

 

Use your strong communication skills to lead and manage staff within an ITIL environment.

 

About the Role

 

  • Shift times are 1900 – 0700 on a 4 day on, 4 day off rotting roster (includes public holidays)
  • Manage incoming calls and emails whilst providing strong support for a small team.
  • Provide leadership and support to team members in the triage and resolution of complex or major incidents.
  • Provide high level service desk support for standard desktop applications.
  • Effectively manage the escalation process.

 

Skills, Knowledge and Experience

 

  • Proven ability to lead a team, to develop effective communication.
  • Strong problem solving skills.
  • Experience documenting procedures to improve response, installations and training.
  • Demonstrated ability to consistently meet deadlines.
  • demonstrable experience working under pressure with minimal supervision.
  • Significant experience planning and organising a busy work load work.

 

For more information please contact Kirby Crawford from Harrison McMillan on 08 7071 7273

Please note – all applicant resumes must be submitted in Word format only.

 

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