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Level 2 Support Engineer

We are seeking a highly motivated IT support person to join a leading organisation. This role requires a broad knowledge of IT components and systems.

Key Responsibilities:

  • Provide support with requests coming via phone, email and in person
  • Management of Active Directory Users, Computers and Security Groups
  • Management of Microsoft Office 365 users and products. This includes Microsoft Office 2016 programs installed on client machines, as well as Office 365 Admin Centre portal
  • Printer and Print server management
  • File and File server management
  • Hardware and Software troubleshooting on all devices, including Windows 10 PC’s, servers both on and off site running Windows Server 2008R2 – Windows Server 2016, Apple iPhones and Apple iPads
  • IP Telephony support for configuration changes and connection issues

Skills and Experience Required:

  • Microsoft Certification
  • Formal qualifications in Information Technology/Computer Science
  • A self-starter that tackles a problem and runs with it through to completion
  • Experience in network troubleshooting
  • Excellent knowledge of Windows-based computing
  • Excellent communication and self-management skills

Please note: This role is subject to a satisfactory Background Screening and National Criminal History Check. All applicant resumes must be submitted in Word format only.

For more information please contact Vanessa Giles on 08 7071 7273.

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