Current Opportunities

Call Centre Customer Service Officer

Full Time
Adelaide

Role Overview

Reporting to the Call Centre Team Leader, the Customer Service Officer will provide call centre and administrative support to a variety of essential services across Australia.  You will be instrumental in managing the customer experience to ensure that all customers receive a personal and exceptional service each and every time.

This is a high-volume transactional role which will suit an energetic, passionate and organised professional with proven experience in call centre or similar.

You must have a customer focused attitude, be a team player and have a keen eye for detail. You will work proactively to foster effective interaction and positive working relationships with others.

Skills, Knowledge and Experience

  • Prior experience in a high volume, transactional call centre or customer services role.
  • Strong listening skills where you can identify a customer needs and provide appropriate solutions.
  • High speed typing and data entry abilities with a minimum of 60 WPM (this will be tested prior to shortlisting).
  • Possess strong administrative skills and experience using MS Word / Excel / Outlook
  • Proven ability to prioritise your workload and demonstrate exceptional time management skills
  • Fantastic interpersonal skills with the ability to communicate effectively within a team environment
  • Ability to effectively manage sensitive customer interactions
  • Confident in liaising with internal and external customers
  • Quick learner with the ability to adapt to different situations and tasks

Please be advised that shortlisted candidates may be asked to partake in a short-pre-recorded video interview and data entry testing.

For more information please email Harrison McMillan at enquiries@harrisonmcmillan.com.au

Please note – all applicant resumes must be submitted in Word format only.

With respect, no recruitment agencies please.

The application form will include these questions:

  • Have you worked in a call centre before?
  • How much notice are you required to give your current employer?
  • What are your salary or hourly rate expectations?

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