Current Opportunities

Call Centre Customer Service Officer

Full Time

Role Overview

Reporting to the Call Centre Team Leader, the Customer Service Officer will provide call centre and administrative support to a variety of essential services across Australia.  You will be instrumental in managing the customer experience to ensure that all customers receive a personal and exceptional service each and every time.

This is a high-volume transactional role which will suit an energetic, passionate and organised professional with proven experience in call centre or similar.

You must have a customer focused attitude, be a team player and have a keen eye for detail. You will work proactively to foster effective interaction and positive working relationships with others.

Skills, Knowledge and Experience

  • Prior experience in a high volume, transactional call centre or customer services role.
  • Strong listening skills where you can identify a customer needs and provide appropriate solutions.
  • High speed typing and data entry abilities with a minimum of 60 WPM (this will be tested prior to shortlisting).
  • Possess strong administrative skills and experience using MS Word / Excel / Outlook
  • Proven ability to prioritise your workload and demonstrate exceptional time management skills
  • Fantastic interpersonal skills with the ability to communicate effectively within a team environment
  • Ability to effectively manage sensitive customer interactions
  • Confident in liaising with internal and external customers
  • Quick learner with the ability to adapt to different situations and tasks

Please be advised that shortlisted candidates may be asked to partake in a short-pre-recorded video interview and data entry testing.

For more information please email Harrison McMillan at

Please note – all applicant resumes must be submitted in Word format only.

With respect, no recruitment agencies please.

The application form will include these questions:

  • Have you worked in a call centre before?
  • How much notice are you required to give your current employer?
  • What are your salary or hourly rate expectations?

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